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How We Handle Your Personal Information

We collect only the data needed to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure. This policy explains what we gather, why we keep it, and how you stay in control of your own information.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of your personal information, or need something corrected or removed, our support channels are open. We respond to privacy-related queries with priority because your comfort with how we handle information is non-negotiable. Reach us through any of the paths below and reference your account details so we can locate your records quickly.

Team online

Live Chat

Open live chat from any page on our platform. Mention your privacy query and our team will route you to a data-handling specialist. Available around the clock, so you can raise a concern whenever it crosses your mind, whether early morning or late at night.

Email Support

Send your data request or privacy concern to our support email. Include your registered mobile number and a brief description of what you need — data copy, correction, or deletion. We acknowledge receipt within one working day and aim to resolve within a short window.

Account Settings

Head to your account settings on the platform to manage consent preferences, update contact details, or withdraw marketing permissions directly. Changes you make here take effect immediately without needing to contact support — your control, your pace.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We take a layered approach to keeping your data safe and your rights respected. From encrypted storage to clear retention timelines, every step is designed so you know exactly what happens with your personal information at each stage. Below are the specific areas we manage on your behalf — each one grounded in a concrete process rather than vague promises.

Encryption at Rest

All personal data stored on our servers is encrypted using industry-standard protocols. This means even if physical hardware were accessed, your details remain unreadable without the correct decryption keys held separately from the storage environment.

Cookie Management

We use cookies to keep your session active, remember preferences, and understand how you move through the platform. You can adjust cookie permissions in your browser or through your account settings — functional cookies that keep your session alive cannot…

Account Verification

When you deposit or withdraw through bKash, Nagad or Rocket, we verify your identity against the mobile number linked to your wallet. This step protects you from unauthorised transactions and keeps your payment flow tied to the correct account holder.

Data Retention

We hold your information while your account is active plus a defined period after closure. Once that window passes and no outstanding disputes exist, personal data is permanently deleted from our active systems and removed from backup cycles within a…

Third-Party Sharing

Your data is shared only with payment processors handling your bKash, Nagad or Rocket transactions, identity verification providers, and where required by local law. We do not sell personal information.

Requesting Changes

You have the right to ask for a full copy of the data we hold, request corrections to inaccurate details, or ask us to delete your information entirely.

Common Questions About Your Data and Rights

Below are the questions our support team receives most often regarding data, privacy, and personal information handling. Each answer is specific to how we operate — no generic filler, just the practical detail you need to feel confident about your account.

We collect your name, mobile number, email address, and the device identifiers of the phone or computer you use to access the platform. During your first deposit via bKash, Nagad or Rocket, we also record the payment reference linked to your wallet for transaction matching.

No. We do not sell or share your personal information with advertisers. Data is only passed to payment processors for completing transactions, to identity verification providers, and to authorities where local law specifically requires disclosure. That boundary is firm.

We retain your data for a defined period after account closure to handle any pending disputes or legal obligations. Once that window passes with no outstanding matters, your personal information is permanently removed from active systems and cleared from backups within a reasonable cycle.

Yes. Send a request through live chat or email support with your registered mobile number. We compile your data — account details, transaction history, session logs, and consent records — into a readable format and deliver it to your registered email within a short processing window.

Open your account settings and update your name, email or contact number directly. For changes to payment-linked data such as the mobile number tied to your bKash or Nagad wallet, contact support so we can re-verify your identity before applying the correction.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand platform usage patterns. You can disable analytics and preference cookies through your browser settings, but session cookies are required while you are actively logged in.

We store payment references — the transaction IDs from bKash, Nagad or Rocket — but not your wallet PIN or full financial credentials. These references allow us to match deposits and withdrawals to your account. The wallet itself remains under your own app security.

When we update this policy, a notification is sent to the email address registered on your account. We also display a brief alert within your account dashboard the next time you log in. The updated policy includes a revision date at the top so you can track what changed.

If regulatory changes affect availability in your area, we notify you in advance. Your data remains protected under the same standards during any wind-down period. You can request full deletion at any point, and we process that request regardless of service availability status.

Reach our support team immediately through live chat or email. Describe the concern and include your registered mobile number. We investigate and respond within a short timeframe. If you are unsatisfied with our resolution, you retain the right to escalate to the relevant data authority in your jurisdiction.

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