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How We Handle Your Data and Account

We keep our legal policies straightforward so you know exactly what happens with your information, your wallet activity, and your account access. Availability of our platform depends on your local law and eligible regions — and we lay that out clearly below.

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turbo6 How We Handle Your Data and Account
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about our legal policies, your data, or your account status, these are the channels to use. We handle policy queries separately from general account help so your request reaches the right team quickly.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Select the policy or data query category so your message routes to the compliance team rather than general support. Responses come through the same chat window.
Email Send your legal or data request to our support email. Include your registered account identifier and a clear description of what you need — data copy, correction, deletion, or a policy question. We aim to acknowledge within a working day.
Account Settings Inside your account dashboard, the settings section lets you update personal details, adjust communication preferences, and submit a formal data request. This is the fastest path for routine corrections to your profile or wallet details.
DATA AND SECURITY PRACTICE

How We Protect Your Information

We take practical steps to keep your account and personal data secure. Here is what that looks like across six key areas — from encryption to how long we keep records and what you can ask us to change.

Encryption in Transit

All data moving between your device and our servers travels over encrypted connections. This covers login credentials, wallet transactions via bKash, Nagad or Rocket, and any personal details you submit during account creation or verification.

Cookie Management

We use cookies to maintain your session and remember display preferences. No cookie stores your payment PIN or full wallet number.

Account Security

Your account is protected by a password you set plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password resets.

Data Retention

We keep your account records active while your account is open. After closure, we retain data for a limited period to handle any outstanding disputes or legal obligations, then securely delete it.

Your Right to Access

You can request a full copy of the personal data we hold about you. Submit the request through live chat or email with your account identifier.

Your Right to Correction or Deletion

If any detail we hold is outdated or incorrect, let us know and we will update it. You can also request full deletion of your data — subject to any legal retention requirements — by contacting our compliance team through…

Common Legal and Policy Questions

These are the questions we hear most often about our legal policies, data practices, and account rights. Each answer gives you the short version — reach out through our support channels if you need more detail.

We collect your name, mobile number, email address and the wallet identifier you use for deposits via bKash, Nagad or Rocket. We also log device type and IP address for security purposes. We do not ask for information unrelated to operating your account.

We do not sell or share your personal data with unrelated third parties. Data may be shared with payment processors solely to complete your deposit or withdrawal, and with legal authorities only if required by applicable law in your region.

Open a live chat session or send an email to our support team. Include your account identifier and state that you want a data access request. We will compile your records and deliver them in a standard readable format within a reasonable timeframe.

Yes. Submit a deletion request through live chat, email or your account settings page. We will remove your data once any legal retention period expires. Some records may be kept briefly to resolve outstanding transactions or disputes before full deletion.

We use session cookies to keep you logged in and preference cookies to remember display settings. No cookie stores sensitive payment data. You can block or clear them in your browser — you will just need to sign in again on your next visit.

No. We never store your mobile wallet PIN. Deposits and withdrawals are authorised on the bKash, Nagad or Rocket app side with your PIN — we only receive a transaction confirmation reference once you approve the transfer from your wallet.

Access depends on your local law and eligible regions. We do not make claims about universal availability. If account creation is restricted in your area, the registration process will indicate that. We encourage you to verify local rules before proceeding.

Go to account settings and update the field directly, or contact our support team through live chat or email. Provide your account identifier and the specific correction needed. We process profile updates quickly so your records stay accurate.

Once you close your account, we archive your data securely. We retain it for a defined period to handle any pending disputes or legal obligations, then delete it permanently. You can ask our team for the exact retention window applicable to your case.

We update this page whenever a material change occurs. If a change directly affects how we use your data or your account rights, we will also notify you through your registered email or an in-account message so you can review before continuing to use the platform.

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